Here you can find everything you need to know about the delivery. For further questions, you can contact our customer service.
Quick & Easy
Do you place an order in our web shop on working days before 9.30PM? Your favourite lingerie will be sent to the delivery address the same day. Your order will arrive in 2 to 4 working days after we shipped your order.
Your orders can be delivered from Tuesday until Saturday. Items that are ordered over the weekend will be delivered next Tuesday. Would you rather have your order delivered on another address? That’s not a problem. You can indicate that when you are filling in your personal details.
For every order we charge €6,95 for the delivery. Do you place an order for €75,- or more? Then we pay for all the delivery costs and you get your favourite lingerie delivered to your home for free.
We charge these delivery costs for every individual order (of one or more articles), even if you place multiple orders very quickly after each other. This has to do with our order system. It is set up in a way that it will process and deliver your orders as fast as possible. Because of the high order speed, it is not possible to merge the products of different orders together – either using the system or manually.
Track & Trace
At Sapph, your purchase is always easy to follow. You can view the order status using the track & trace code you receive on your e-mail address.
Has it been a few days and have you not received the e-mail with your track & trace code yet? Contact our customer service, they will help you out.
Choose your delivery address
At Sapph you determine where we deliver and who receives the bill. We offer the following options:
1. Delivery on billing address:
If you click this option, the bill and your order are delivered to the same address. You will see the billing and delivery address appear at the bottom so you can check it.
2. Delivery on an address other than the billing address
If you click this option, you have the possibility to send your order to an address different from the billing address. It is ideal for sending gifts! Fill in the details of the lucky receiver at the blank ‘delivery address’ field.